Privacy Policy

Pragma Management International - FZCO ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our relocation and corporate services.

By engaging our services or using our website, you consent to the data practices described in this Privacy Policy. This policy complies with UAE data protection regulations and international privacy standards.

Personal Information

We may collect the following personal information when you engage our services:

• Full name, date of birth, and nationality
• Contact information (email, phone number, address)
• Passport and identification documents
• Educational and professional qualifications
• Employment history and references
• Financial information for visa and business setup purposes
• Family member details for dependent visa applications

Business Information

For corporate clients, we may collect:

• Company registration details and corporate documents
• Business activities and industry information
• Financial statements and banking information
• Authorized signatory and shareholder details
• Compliance and regulatory documentation

Website Usage Data

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and search terms used
• Device type and operating system

We use your personal information for the following purposes:

• Processing visa applications and immigration services
• Business setup and corporate registration services
• Providing relocation and destination services
• Communicating with you about our services
• Compliance with legal and regulatory requirements
• Improving our services and customer experience
• Marketing communications (with your consent)
• Risk assessment and fraud prevention

We may share your information with:

Government Authorities

• UAE immigration and visa authorities
• Ministry of Economy and commercial registration offices
• Free zone authorities (IFZA, DMCC, ADGM, etc.)
• Banking and financial regulatory bodies

Service Partners

• Legal firms and notary services
• Banking institutions for account opening
• Real estate agencies for accommodation
• Insurance providers and healthcare facilities
• Educational institutions for school enrollment

We only share information necessary for service delivery and ensure all partners maintain appropriate confidentiality and security standards.

We implement comprehensive security measures to protect your information:

• Encrypted data transmission and storage
• Secure document management systems
• Access controls and user authentication
• Regular security audits and updates
• Staff training on data protection practices
• Physical security for office premises and document storage

Despite our best efforts, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

We retain your personal information for different periods based on:

• Legal and regulatory requirements (typically 7-10 years for business records)
• The duration of our business relationship
• Legitimate business purposes and interests
• Your consent and preferences

We securely dispose of information when it is no longer needed, in accordance with our data retention schedule and applicable laws.

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Objection: Object to processing for marketing purposes
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our website uses cookies and similar technologies to:

• Enhance your browsing experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

As part of our relocation services, your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by UAE authorities
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent for the transfer

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and indicating the revision date.

Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.