Privacy Policy

Pragma Management International - FZCO ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website or engage our relocation, immigration, corporate setup, and related services.

Pragma Management International - FZCO acts as the Data Controller responsible for determining how and why your personal information is processed. By engaging our services or using our website, you acknowledge the processing practices described in this Privacy Policy. This policy complies with UAE data protection regulations—including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection—and international privacy standards.

Personal Information

We may collect the following personal information when you engage our services:

• Full name, date of birth, and nationality
• Contact information (email, phone number, address)
• Passport and identification documents
• Educational and professional qualifications
• Employment history and references
• Financial information for visa and business setup purposes
• Family member details for dependent visa applications

Business Information

For corporate clients, we may collect:

• Company registration details and corporate documents
• Business activities and industry information
• Financial statements and banking information
• Authorized signatory and shareholder details
• Compliance and regulatory documentation

Website Usage Data

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and search terms used
• Device type and operating system
• Website interaction information collected through cookies and similar technologies

We use your personal information for the following purposes:

• Processing visa applications and immigration services
• Business setup and corporate registration services
• Providing relocation and destination services
• Communicating with you about our services
• Compliance with legal and regulatory requirements
• Improving our services and customer experience
• Marketing communications (with your consent)
• Risk assessment and fraud prevention
• Managing customer relationships and service requests

We process personal information based on one or more of the following lawful grounds:

• Contractual Necessity: Necessary to provide requested services, including relocation assistance, immigration support, corporate setup services, and related professional services.
• Legal Obligations: Where required to comply with applicable UAE laws, government requirements, immigration regulations, regulatory obligations, financial reporting requirements, or official requests from authorized authorities.
• Legitimate Interests: For legitimate business interests such as improving services, maintaining security, preventing fraud, protecting our operations, and managing client relationships.
• Consent: Where required, including marketing communications and optional cookies. You may withdraw consent at any time; withdrawal does not affect the lawfulness of prior processing.

We may share your information with:

Government Authorities

• UAE immigration and visa authorities
• Ministry of Economy and commercial registration offices
• Free zone authorities (IFZA, DMCC, ADGM, etc.)
• Banking and financial regulatory bodies

Service Partners

• Legal firms and notary services
• Banking institutions for account opening
• Real estate agencies for accommodation
• Insurance providers and healthcare facilities
• Educational institutions for school enrollment

We only share information necessary for service delivery and ensure all partners maintain appropriate confidentiality, security, and data protection obligations.

We implement comprehensive technical and organizational security measures to protect your information:

• Encrypted data transmission and storage
• Secure document management systems
• Access controls and user authentication procedures
• Regular security audits and updates
• Staff training on data protection practices
• Physical security for office premises and document storage

Despite our best efforts, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

We retain your personal information for different periods based on:

• The duration of our business relationship
• Legitimate business purposes and interests
• Your consent and preferences
• Statutory Notice: Business and transaction records are generally retained for a period of 7 to 10 years to satisfy local UAE statutory, tax, and corporate compliance obligations.

We securely dispose of or anonymize information when it is no longer needed, in accordance with our data retention schedule and applicable laws.

Depending on applicable laws, you have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Objection: Object to certain processing activities, including marketing
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to valid requests within 30 days.

Our website uses cookies and similar technologies to:

• Enhance and enable essential website functionality
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and advertisements where permitted

Essential cookies may be required for website operation. Non-essential cookies, including analytics and marketing cookies, will only be activated after you provide clear, explicit consent through our cookie consent mechanism. You can choose to accept, reject, or customize your cookie preferences at any time.

Our services are intended strictly for individuals and businesses that can legally enter into agreements under applicable law. We do not knowingly collect personal information directly from children (minors under the age of 18) without appropriate parental or legal guardian authorization. Where our services involve dependent visa applications or relocation services involving children, information must be collected from a parent, guardian, or authorized representative, and it is processed exclusively for providing the requested services and meeting official regulatory requirements.

As part of our relocation and corporate services, your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by UAE authorities
• Standard contractual clauses
• Binding corporate rules
• Technical data security measures
• Your explicit consent for the transfer

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and indicating the revision date. Your continued use of our services after any modifications indicates your acceptance of the revised Privacy Policy.